Insurance & Cashless Assistance

We help you use your health insurance with minimum paperwork stress — honestly, and without promising approvals that only your insurer can give.

The Process

How cashless approval works — four steps

Share your policy details

Bring or send your insurance card, policy document and patient ID. The earlier, the smoother.

We verify & apply

Our desk checks network status and submits the pre-authorisation request with medical documents to your insurer/TPA.

Insurer reviews

The insurer approves, queries or declines. We track the status and respond to queries promptly with you.

Admission & treatment

With approval in place, your treatment proceeds. Final bills go to the insurer; any non-covered items are explained transparently.

Documents checklist

  • Insurance card / e-card and policy copy
  • Patient photo ID (Aadhaar / PAN / passport)
  • Doctor's consultation papers and investigation reports
  • Previous hospitalisation records, if any
  • Filled pre-authorisation form (we help you complete it)

Planned vs emergency admission

Planned admission: Start the pre-authorisation 3–5 days ahead. Most delays happen because paperwork begins too late.

Emergency admission: Treatment comes first. Inform the insurance desk at the earliest — insurers require emergency intimation within defined hours.

Important

Cashless approval, coverage amount and exclusions are decided solely by your insurer under your policy terms. The hospital assists the process but cannot guarantee approval.

Partner insurers & TPAs: list to be updated.

Eligibility Check

Not sure if your policy covers your treatment?

Send us your details — our insurance desk will check and call you back.

Or call directly: +91 883 000 6879

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FAQs

Insurance questions, answered

Do you offer cashless treatment?
Cashless hospitalisation depends on your insurer, your policy and whether our hospital is on your insurer's network for your treatment. Our insurance desk checks this for your specific policy — contact us with your policy details and we will verify eligibility. Cashless approval is always subject to the insurer's authorisation.
What documents are needed for cashless approval?
Typically: insurance card and policy copy, patient photo ID, the treating doctor's consultation note and investigation reports, and the pre-authorisation form filled with the hospital. Planned admissions should begin this process a few days before admission.
How long does pre-authorisation take?
Insurers generally respond within hours to a couple of working days for planned admissions. Delays usually happen due to incomplete documents or queries from the insurer — which is why we start the process early and keep you informed.
What if cashless is not approved?
You can proceed with treatment by paying directly and then filing for reimbursement with your insurer. We provide the itemised bills, discharge summary and documents your insurer needs for the claim.
What costs are usually not covered?
Policies commonly exclude non-medical consumables, attendant food, certain investigations and items not related to the treatment. Exclusions vary by policy — our desk will help you understand likely out-of-pocket items before admission.
What should I do in an emergency admission?
Get the patient to care first. Inform the insurance desk as soon as possible — emergency intimations to insurers are time-sensitive, and our team will help you complete the process.
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